How to search for products in your online store?
Searching for products is easy. Simply enter the product name or keyword into the Search Bar at the top of any page. When you find a product you’re interested in, you can click on the product name or image for more information. Or you can simply browse products using the navigation menus in our store.
How do I contact your customer service?
If you have inquiries regarding your orders or our products, you can reach our customer service team by filling out the online inquiry form on our Contact Us page, by emailing us to firstname.lastname@example.org or our live chat. We will respond as soon as possible.
What’s your product return and refund policy?
Please refer to the Return and Refund Policy page in our website for detailed information about product return and refund.
What are your shipping options and how long will it take to receive my orders?
Please refer to the Shipping & Delivery page for information about our shipping options and delivery time.
We ship to over 200 countries worldwide free of shipping costs if you choose the Registered Airmail shipping option. If you choose to use the Express Shipping options (DHL or FedEx), there will be a shipping cost of $19 per order, regardless how many items are in your order.
What about my product return shipping costs?
In rare cases if you received a faulty or wrong product, the return shipping costs are paid by us. If you want to return a product due to change of mind, you will be responsible to pay the return shipping costs.
What’s “free return”?
Customers who made order payment using their Paypal account may be eligible to claim the return shipping costs of up to $45 from Paypal – this service is offered by Paypal. For more information please visit the Paypal free return information page. Your purchased products must be returned to us within 14 days after you receiving them, if you wish to return the products you purchased from our store.
What is your 100% Customer Satisfaction Guarantee?
We offer 100% Customer Satisfaction Guarantee to ensure our customers can shop with confidence.
Whilst cases like the following are highly unlikely, we guarantee to re-ship or provide a full refund if:
- The item you received is not as described.
- The item you received is not genuine.
- The item you received is different from what you ordered.
- The item you received is damaged or faulty.
Does my cost of purchase include import taxes or custom duties?
Import taxes and custom duties vary by countries.
We only charge tax (not custom duties) on purchases by customers in Australia and the United States. For customers located in all other countries, the taxes and duties (if any) are not included in the prices of products or your purchase costs. We recommend to you to check out import duty and tax information in your government’s or custom's website.